phone (512) 551-8235
fax (toll free) (866) 660-5431

Customer Support

We provide customer support via Electronical Ticketing.  Our normal response time is within 1-2 business hours, excluding holidays, of your sumission.  During especially heavy support periods, our normal response time can rise to 4 business hours from the time of your submission.

Trial or Demo Users

  • FREE Support for Trial
    Two FREE (2) incidents
    We provide two (2) free incidents of support for Trial or Demo users using our software for the first time.  Our support team, at their descretion, may offer additional free incidents of support, determined by them, on a case-by-case basis.

Licensed Users

  • 60 day Support
    Customers who have purchased our software receive 60 days of Free support.  It is doubtful you would need support after this period.
  • Free Bug Fixes
    Customers receive Free Bug fixes for the lifetime of the revision.  Once a new version of the software is released, customers are expected to upgrade.
  • Free 60 day Upgrade/Update protection
    Customers who have purchased our software, receive 60 days of Free upgrade or update protection for New Functionality Releases.  If you purchase our software, and we release a new version of software that has new features within 60 days of your purchase, you receive the new updated version for Free.

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